Paul Orfalea

"My learning disability gave me certain advantages, because I was able to live in the moment and capitalize on the opportunities I spotted."

"The biggest mistake people make is to think small. Think big, and you'll get big results."

"I can't read or write well, so I hired people who could and I was forced to delegate."

"At Kinko's, we didn't have employees, we had co-workers. The distinction was important."

"I always said Kinko's succeeded in spite of me, not because of me. I just got out of the way."

"I spent my whole career not going to work. I went out visiting stores, talking to workers and customers."

"I thought everybody had what I had. I just assumed I was stupid."

"I never had a plan. Plans are overrated. What matters is being alert and responsive."

"The customer is not always right, but the customer is always the customer."

"Cash is more important than your mother."